Arte Quadrada \u2014 Consultoria de Recoloca\u00e7\u00e3o Profissional<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800;900&display=swap\" rel=\"stylesheet\">\n<style>\n * { margin: 0; padding: 0; box-sizing: border-box; }\n\n html, body {\n background: #050505;\n font-family: 'Montserrat', Arial, sans-serif;\n display: flex;\n justify-content: center;\n align-items: center;\n min-height: 100vh;\n -webkit-print-color-adjust: exact;\n print-color-adjust: exact;\n }\n\n \/* ARTE QUADRADA 1080x1080 *\/\n .arte {\n width: 1080px;\n height: 1080px;\n background: #0B0B0B;\n position: relative;\n overflow: hidden;\n display: flex;\n flex-direction: column;\n justify-content: space-between;\n padding: 70px 70px 60px 70px;\n color: #FFFFFF;\n }\n\n \/* FUNDO COM BRILHO AMARELO *\/\n .arte::before {\n content: \"\";\n position: absolute;\n top: -300px;\n right: -300px;\n width: 800px;\n height: 800px;\n background: radial-gradient(circle, rgba(255,215,0,0.18) 0%, rgba(255,215,0,0) 70%);\n border-radius: 50%;\n pointer-events: none;\n }\n .arte::after {\n content: \"\";\n position: absolute;\n bottom: -350px;\n left: -350px;\n width: 900px;\n height: 900px;\n background: radial-gradient(circle, rgba(255,215,0,0.10) 0%, rgba(255,215,0,0) 70%);\n border-radius: 50%;\n pointer-events: none;\n }\n\n \/* FAIXA DIAGONAL DECORATIVA *\/\n .faixa {\n position: absolute;\n top: 0;\n right: 0;\n width: 100%;\n height: 100%;\n background: linear-gradient(135deg, transparent 60%, rgba(255,215,0,0.05) 100%);\n pointer-events: none;\n }\n\n \/* TOPO *\/\n .topo {\n display: flex;\n justify-content: space-between;\n align-items: center;\n position: relative;\n z-index: 2;\n }\n .logo {\n font-size: 26px;\n font-weight: 900;\n color: #FFD700;\n letter-spacing: 2px;\n text-transform: uppercase;\n }\n .selo-topo {\n background: #FFD700;\n color: #0B0B0B;\n font-size: 18px;\n font-weight: 900;\n padding: 12px 24px;\n border-radius: 30px;\n letter-spacing: 1px;\n text-transform: uppercase;\n animation: piscar 1.6s infinite;\n }\n @keyframes piscar {\n 0%, 100% { opacity: 1; transform: scale(1); }\n 50% { opacity: 0.85; transform: scale(1.04); }\n }\n\n \/* CONTE\u00daDO CENTRAL *\/\n .conteudo {\n position: relative;\n z-index: 2;\n text-align: center;\n flex: 1;\n display: flex;\n flex-direction: column;\n justify-content: center;\n gap: 28px;\n }\n\n .pre-titulo {\n font-size: 32px;\n font-weight: 700;\n color: #FFFFFF;\n letter-spacing: 3px;\n text-transform: uppercase;\n }\n\n .titulo {\n font-size: 96px;\n font-weight: 900;\n color: #FFD700;\n line-height: 1.0;\n text-transform: uppercase;\n letter-spacing: -1px;\n text-shadow: 0 0 40px rgba(255,215,0,0.25);\n }\n\n .titulo .branco { color: #FFFFFF; }\n\n .subtitulo {\n font-size: 34px;\n font-weight: 600;\n color: #FFFFFF;\n line-height: 1.35;\n max-width: 900px;\n margin: 0 auto;\n }\n .subtitulo strong { color: #FFD700; font-weight: 900; }\n\n \/* BOT\u00c3O *\/\n .botao {\n display: inline-block;\n margin: 10px auto 0 auto;\n background: #FFD700;\n color: #0B0B0B;\n font-size: 32px;\n font-weight: 900;\n padding: 28px 70px;\n border-radius: 60px;\n text-transform: uppercase;\n letter-spacing: 2px;\n box-shadow: 0 0 0 0 rgba(255,215,0,0.7);\n animation: pulsar 1.8s infinite;\n text-decoration: none;\n transition: transform 0.2s ease;\n }\n .botao:hover {\n transform: scale(1.05);\n background: #FFE44D;\n }\n @keyframes pulsar {\n 0% { box-shadow: 0 0 0 0 rgba(255,215,0,0.7); }\n 70% { box-shadow: 0 0 0 30px rgba(255,215,0,0); }\n 100% { box-shadow: 0 0 0 0 rgba(255,215,0,0); }\n }\n\n .urgencia {\n font-size: 24px;\n font-weight: 700;\n color: #FFFFFF;\n margin-top: 6px;\n letter-spacing: 1px;\n }\n .urgencia span { color: #FFD700; font-weight: 900; }\n\n \/* RODAP\u00c9 *\/\n .rodape {\n position: relative;\n z-index: 2;\n display: flex;\n justify-content: space-between;\n align-items: center;\n border-top: 2px solid #FFD700;\n padding-top: 24px;\n font-size: 22px;\n font-weight: 600;\n color: #CCCCCC;\n }\n .rodape .contato {\n color: #FFFFFF;\n font-weight: 700;\n }\n .rodape .contato span { color: #FFD700; }\n\n \/* RESPONSIVO *\/\n @media (max-width: 1100px) {\n .arte {\n width: 90vw;\n height: 90vw;\n padding: 5vw 5vw 4vw 5vw;\n }\n .logo { font-size: 2.2vw; }\n .selo-topo { font-size: 1.5vw; padding: 1vw 2vw; }\n .pre-titulo { font-size: 2.6vw; }\n .titulo { font-size: 7.8vw; }\n .subtitulo { font-size: 2.8vw; }\n .botao { font-size: 2.6vw; padding: 2.2vw 5.5vw; }\n .urgencia { font-size: 2vw; }\n .rodape { font-size: 1.8vw; }\n }\n\n \/* ===== PRINT \/ EXPORT ===== *\/\n @page { size: 1080px 1080px; margin: 0; }\n @media print {\n html, body { background: #0B0B0B; }\n .arte { margin: 0; box-shadow: none; }\n }\n<\/style>\n<\/head>\n<body>\n <div class=\"arte\">\n\n <div class=\"faixa\"><\/div>\n\n \n <div class=\"topo\">\n <div class=\"logo\">Beatriz & Ismael<\/div>\n <div class=\"selo-topo\">Vagas Limitadas<\/div>\n <\/div>\n\n \n <div class=\"conteudo\">\n <div class=\"pre-titulo\">Seu curr\u00edculo n\u00e3o passa?<\/div>\n\n <div class=\"titulo\">\n O problema<br>\n <span class=\"branco\">n\u00e3o \u00e9 voc\u00ea.<\/span><br>\n \u00c9 a <span style=\"color:#FFFFFF\">estrutura.<\/span>\n <\/div>\n\n <div class=\"subtitulo\">\n Reestruturamos seu <strong>curr\u00edculo<\/strong>, <strong>LinkedIn<\/strong> e <strong>Gupy<\/strong><br>\n e colocamos voc\u00ea no radar das empresas certas.\n <\/div>\n\n <a href=\"https:\/\/wa.me\/5516991268411?text=Quero%20saber%20mais%20sobre%20a%20consultoria%20de%20recoloca%C3%A7%C3%A3o%20profissional\"\n class=\"botao\"\n target=\"_blank\"\n rel=\"noopener\">\n Quero ser chamado\n <\/a>\n\n <div class=\"urgencia\">\n <span>+500 clientes<\/span> satisfeitos em 2026\n <\/div>\n <\/div>\n\n \n <div class=\"rodape\">\n <div>Consultoria de Recoloca\u00e7\u00e3o Profissional<\/div>\n <div class=\"contato\">WhatsApp <span>(16) 99126-8411<\/span><\/div>\n <\/div>\n\n <\/div>\n<\/body>\n<\/html><\/div>\n<div class='code-block code-block-6' style='margin: 8px auto; text-align: center; display: block; clear: both;'>\n<!DOCTYPE html>\n<html lang=\"pt-BR\">\n<head>\n<meta charset=\"UTF-8\">\n<title>Arte A \u2014 728x90<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800;900&display=swap\" rel=\"stylesheet\">\n<style>\n * { margin: 0; padding: 0; box-sizing: border-box; }\n html, body {\n background: #111; font-family: 'Montserrat', Arial, sans-serif;\n display: flex; justify-content: center; align-items: center;\n min-height: 100vh; padding: 20px;\n -webkit-print-color-adjust: exact; print-color-adjust: exact;\n }\n .arte {\n width: 728px; height: 90px;\n background: #000; position: relative; overflow: hidden;\n display: flex; flex-direction: row; align-items: center;\n padding: 10px 16px; gap: 14px; color: #FFF;\n }\n .arte::before {\n content: \"\"; position: absolute; inset: 0;\n background: linear-gradient(135deg, transparent 55%, #FFD700 55%, #FFD700 58%, transparent 58%);\n opacity: 0.08; pointer-events: none;\n }\n .arte::after {\n content: \"\"; position: absolute; top: 50%; left: 50%;\n width: 120%; height: 120%; transform: translate(-50%, -50%);\n background: radial-gradient(circle, rgba(255,215,0,0.16) 0%, rgba(255,215,0,0) 65%);\n border-radius: 50%; pointer-events: none;\n }\n .topo { display: flex; flex-direction: column; align-items: flex-start; gap: 3px; position: relative; z-index: 2; flex: 0 0 auto; }\n .logo { font-size: 8px; font-weight: 900; color: #FFD700; letter-spacing: 0.8px; text-transform: uppercase; }\n .selo {\n background: #FFD700; color: #000; font-size: 7px; font-weight: 900;\n padding: 3px 7px; border-radius: 20px; letter-spacing: 0.3px;\n text-transform: uppercase; animation: piscar 1.4s infinite;\n white-space: nowrap; line-height: 1;\n }\n @keyframes piscar { 0%,100% {opacity:1;transform:scale(1);} 50% {opacity:.8;transform:scale(1.06);} }\n .centro { position: relative; z-index: 2; flex: 1; display: flex; flex-direction: row; align-items: center; gap: 12px; text-align: left; }\n .frase-problema {\n font-size: 13px; font-weight: 900; line-height: 1.1; letter-spacing: -0.3px;\n text-transform: uppercase; color: #FFD700;\n text-shadow: 0 0 10px rgba(255,215,0,0.35);\n flex: 0 0 auto; max-width: 200px; text-align: left;\n }\n .frase-problema .branco { color: #FFF; }\n .linha { width: 2px; height: 40px; background: #FFD700; border-radius: 10px; flex-shrink: 0; }\n .solucao { font-size: 9px; font-weight: 900; color: #FFF; line-height: 1.3; text-align: left; flex: 1; max-width: 260px; text-transform: uppercase; }\n .solucao strong { color: #FFD700; font-weight: 900; }\n .prova { font-size: 7.5px; font-weight: 700; color: #FFF; letter-spacing: 0.3px; flex-shrink: 0; }\n .prova strong { color: #FFD700; font-weight: 900; }\n .cta-wrapper { display: flex; flex-direction: column; align-items: center; gap: 2px; flex: 0 0 auto; }\n .botao {\n display: inline-block; background: #FFD700; color: #000;\n font-size: 11px; font-weight: 900; padding: 9px 18px; border-radius: 30px;\n text-transform: uppercase; letter-spacing: 0.5px; text-decoration: none;\n box-shadow: 0 0 0 0 rgba(255,215,0,0.8); animation: pulsar 1.5s infinite;\n transition: transform 0.2s ease; white-space: nowrap;\n }\n .botao:hover { transform: scale(1.06); background: #FFE44D; }\n @keyframes pulsar {\n 0% { box-shadow: 0 0 0 0 rgba(255,215,0,0.8); }\n 70% { box-shadow: 0 0 0 10px rgba(255,215,0,0); }\n 100% { box-shadow: 0 0 0 0 rgba(255,215,0,0); }\n }\n .microcopy { font-size: 6px; font-weight: 700; color: #CCC; letter-spacing: 0.2px; text-align: center; }\n .microcopy strong { color: #FFD700; }\n @page { size: 728px 90px; margin: 0; }\n @media print { html, body { background: #000; padding: 0; } .arte { margin: 0; } }\n<\/style>\n<\/head>\n<body>\n <div class=\"arte\">\n <div class=\"topo\">\n <div class=\"logo\">Beatriz & Ismael<\/div>\n <div class=\"selo\">S\u00f3 restam 3 vagas<\/div>\n <\/div>\n <div class=\"centro\">\n <div class=\"frase-problema\">\n Cansado de<br>\n <span class=\"branco\">n\u00e3o ser chamado<\/span>?\n <\/div>\n <div class=\"linha\"><\/div>\n <div class=\"solucao\">\n <strong>Curr\u00edculo reestruturado<\/strong> para <strong>passar no ATS, Gupy e LinkedIn.<\/strong>\n <\/div>\n <div class=\"prova\"><strong>+500 clientes<\/strong> em 2026<\/div>\n <div class=\"cta-wrapper\">\n <a href=\"https:\/\/wa.me\/5516991268411?text=Quero%20saber%20mais%20sobre%20a%20consultoria%20de%20recoloca%C3%A7%C3%A3o%20profissional\" class=\"botao\" target=\"_blank\" rel=\"noopener\">Quero ser chamado<\/a>\n <div class=\"microcopy\">Resposta em 1h \u00b7 <strong>Sem compromisso<\/strong><\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/body>\n<\/html><\/div>\n<style>\n.vaga-artigo h2 { margin-top: 40px; }<br \/>\n.vaga-artigo p,<br \/>\n.vaga-artigo li,<br \/>\n.vaga-artigo td,<br \/>\n.vaga-artigo th { font-size: 18px; line-height: 1.8; }<br \/>\n<\/style>\n<div class=\"vaga-artigo\">\n<h1><\/h1>\n<p><br \/>\n<br \/>\n<\/p>\n<div style=\"display: none;\" aria-hidden=\"true\">\n<p><strong>\ud83c\udfaf P\u00fablico-alvo:<\/strong> Profissionais com pensamento anal\u00edtico para investigar a causa raiz de problemas, organiza\u00e7\u00e3o para cumprir SLAs e boa comunica\u00e7\u00e3o escrita e verbal, que buscam vaga 100% remota na Cappta, fintech focada em meios de pagamento. A pessoa atuar\u00e1 na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso, com atendimento multicanal via ticket, chat e outros canais, diagn\u00f3stico, orienta\u00e7\u00e3o ao usu\u00e1rio, registro e follow-up, e escalonamento de casos complexos. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<\/div>\n<p><\/p>\n<div style=\"background: linear-gradient(135deg,#f5f5f5 0%,#e8f5e9 100%); padding: 12px 18px; border-radius: 10px; border-left: 5px solid #2e7d32; margin: 15px 0 20px 0; display: flex; align-items: center; gap: 14px; flex-wrap: wrap; box-shadow: 0 1px 4px rgba(0,0,0,0.06);\">\n<div style=\"flex-shrink: 0;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" style=\"width: 60px; height: 60px; border-radius: 50%; border: 2px solid #2e7d32; object-fit: cover;\" src=\"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/07\/ismael-colosi-foto-perfil-2025.jpeg?resize=60%2C60&ssl=1\" alt=\"Ismael Colosi - Headhunter\" width=\"60\" height=\"60\" \/><\/div>\n<div style=\"flex: 1; min-width: 180px;\">\n<div style=\"display: flex; align-items: center; gap: 10px; flex-wrap: wrap;\"><span style=\"font-weight: bold; font-size: 16px; color: #1b5e20;\">Ismael Colosi<\/span><span style=\"font-size: 12px; color: #2e7d32; font-weight: 500;\">Headhunter | R&S | Vagas Home Office & Presenciais<\/span><\/div>\n<p style=\"margin: 3px 0 0 0; font-size: 15px; color: #555; line-height: 1.4;\">Especialista em recrutamento e sele\u00e7\u00e3o com mais de 10 anos de experi\u00eancia. Headhunter com atua\u00e7\u00e3o em Ribeir\u00e3o Preto-SP e todo Brasil; fundador e presidente do iBEE – Instituto Brasileiro do Emprego e Empreendedorismo.<\/p>\n<div style=\"margin-top: 4px; display: flex; gap: 6px; flex-wrap: wrap;\"><a style=\"background: #0a66c2; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/www.linkedin.com\/in\/ismael-colosi\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udd17 LinkedIn<\/a><br \/>\n<a style=\"background: linear-gradient(45deg,#f09433,#e6683c,#dc2743,#cc2366,#bc1888); color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/www.instagram.com\/ismaelcolosi\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udcf8 Instagram<\/a><br \/>\n<a style=\"background: #1877f2; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/www.facebook.com\/ISMAELCOLOSI2025\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udc4d Facebook<\/a><br \/>\n<a style=\"background: #00b4d8; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/linktr.ee\/Ismael_Colosi\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83c\udf3f Linktree<\/a><br \/>\n<a style=\"background: #25d366; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/wa.me\/5516991268411\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udcac WhatsApp<\/a><\/div>\n<\/div>\n<\/div>\n<p><\/p>\n<p><strong>\ud83d\udcc5 Atualizado em:<\/strong> 28\/09\/2026<\/p>\n<p><\/p>\n<h2>Introdu\u00e7\u00e3o<\/h2>\n<p>Vaga para Analista de Suporte | Help em Home Office na Cappta. A oportunidade \u00e9 100% remota, para todo o Brasil, com foco em atendimento t\u00e9cnico e humano. A pessoa atuar\u00e1 na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso. A jornada \u00e9 de 40 horas semanais e a empresa oferece aux\u00edlio home office de R$ 100.<\/p>\n<p><\/p>\n<h2>Resumo da vaga<\/h2>\n<p>Cargo: Analista de Suporte | Help. Empresa: Cappta. Modelo: Home Office (100% remoto). Contrata\u00e7\u00e3o: Efetivo (CLT). Sal\u00e1rio: N\u00e3o informado. Escolaridade: N\u00e3o informada. Local: Qualquer cidade do Brasil (remoto). Jornada: 40 horas semanais. A pessoa atuar\u00e1 com atendimento multicanal (suporte t\u00e9cnico via ticket, chat e outros canais), diagn\u00f3stico (identificar a causa raiz de problemas na plataforma), orienta\u00e7\u00e3o ao usu\u00e1rio (ensinar funcionalidades, configura\u00e7\u00f5es e boas pr\u00e1ticas), registro e follow-up (documentar atendimentos e acompanhar tickets at\u00e9 a resolu\u00e7\u00e3o) e escalonamento (encaminhar casos complexos aos especialistas, com contexto t\u00e9cnico). Requisitos: pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<p><\/p>\n<h2>Resumo r\u00e1pido<\/h2>\n<table style=\"border-collapse: collapse; width: 100%; max-width: 500px; border: 1px solid #ccc;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Cargo<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Analista de Suporte | Help<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Modelo<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Remoto (Home Office)<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Contrata\u00e7\u00e3o<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Efetivo (CLT)<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Sal\u00e1rio<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">N\u00e3o informado<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Escolaridade<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">N\u00e3o informada<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Local<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Qualquer local (remoto – Brasil)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/p>\n<h2>Principais responsabilidades<\/h2>\n<ul>\n<li>Atendimento multicanal: suporte t\u00e9cnico via ticket, chat e outros canais.<\/li>\n<li>Diagn\u00f3stico: identificar a causa raiz de problemas na plataforma.<\/li>\n<li>Orienta\u00e7\u00e3o ao usu\u00e1rio: ensinar funcionalidades, configura\u00e7\u00f5es e boas pr\u00e1ticas.<\/li>\n<li>Registro e follow-up: documentar atendimentos e acompanhar tickets at\u00e9 a resolu\u00e7\u00e3o.<\/li>\n<li>Escalonamento: encaminhar casos complexos aos especialistas, com contexto t\u00e9cnico.<\/li>\n<\/ul>\n<h2>Requisitos obrigat\u00f3rios<\/h2>\n<h3>Forma\u00e7\u00e3o<\/h3>\n<p>N\u00e3o h\u00e1 exig\u00eancia de forma\u00e7\u00e3o espec\u00edfica informada.<\/p>\n<h3>Experi\u00eancia<\/h3>\n<p>N\u00e3o \u00e9 exigida experi\u00eancia pr\u00e9via informada. Ser\u00e1 um diferencial ter suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS.<\/p>\n<h3>Habilidades<\/h3>\n<p>Pensamento anal\u00edtico para investigar a causa raiz, organiza\u00e7\u00e3o para cumprir SLAs e boa comunica\u00e7\u00e3o escrita e verbal. Foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender.<\/p>\n<p><\/p>\n<h2>Diferenciais<\/h2>\n<p>Suporte em fintechs ou meios de pagamento; uso de Zendesk, Intercom ou Jira Service Desk; suporte a SaaS.<\/p>\n<h2>Benef\u00edcios<\/h2>\n<p>Vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee); conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco; aux\u00edlio home office de R$ 100; seguro de vida (Prudential); Wellhub (Gympass); Hospital Digital; aux\u00edlio creche; aux\u00edlio farm\u00e1cia; Open English, ESALq e Alura; plano de sa\u00fade pet.<\/p>\n<h2>Sobre a empresa contratante<\/h2>\n<p>A Cappta \u00e9 uma fintech focada em meios de pagamento que transforma neg\u00f3cios em fintechs. A vaga \u00e9 divulgada na plataforma de recrutamento oficial da empresa.<\/p>\n<h2>Localidade e modelo de trabalho<\/h2>\n<p>O trabalho \u00e9 100% remoto, feito de casa, para candidatos de todo o Brasil. A jornada \u00e9 de 40 horas semanais. A empresa oferece aux\u00edlio home office de R$ 100 para estruturar o ambiente de trabalho.<\/p>\n<h2>Perguntas frequentes (FAQ)<\/h2>\n<p><strong>Qual \u00e9 o sal\u00e1rio oferecido?<\/strong><br \/>\nO sal\u00e1rio n\u00e3o foi informado no an\u00fancio. A empresa divulga um pacote de benef\u00edcios completo, incluindo vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100, conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida, Wellhub, Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, cursos (Open English, ESALq e Alura) e plano de sa\u00fade pet.<\/p>\n<p><strong>Preciso ter experi\u00eancia para me candidatar?<\/strong><br \/>\nN\u00e3o h\u00e1 exig\u00eancia de experi\u00eancia pr\u00e9via informada. Os requisitos s\u00e3o pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Experi\u00eancia com suporte em fintechs, meios de pagamento, Zendesk, Intercom, Jira Service Desk ou SaaS s\u00e3o diferenciais.<\/p>\n<p><strong>Quais s\u00e3o as etapas do processo seletivo?<\/strong><br \/>\nO an\u00fancio n\u00e3o detalha as etapas do processo seletivo. Para se candidatar, acesse a p\u00e1gina oficial da vaga e siga as instru\u00e7\u00f5es.<\/p>\n<p><strong>Qual \u00e9 o modelo de trabalho?<\/strong><br \/>\nO modelo \u00e9 100% remoto (Home Office), permitindo atua\u00e7\u00e3o de qualquer cidade do Brasil.<\/p>\n<p><strong>Qual \u00e9 a jornada de trabalho?<\/strong><br \/>\nA jornada \u00e9 de 40 horas semanais.<\/p>\n<p><strong>Quais benef\u00edcios a empresa oferece?<\/strong><br \/>\nVale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<p><strong>Qual \u00e9 o prazo para se inscrever?<\/strong><br \/>\nO an\u00fancio n\u00e3o informa data de encerramento. Recomendamos verificar a disponibilidade da vaga no link oficial antes de se candidatar.<\/p>\n<p><strong>A vaga aceita PcD?<\/strong><br \/>\nO an\u00fancio n\u00e3o informa se a vaga \u00e9 destinada a PcD.<\/p>\n<p><strong>Quem pode se candidatar?<\/strong><br \/>\nCandidatos de todo o Brasil podem se inscrever para esta vaga 100% remota, desde que atendam aos requisitos: pensamento anal\u00edtico, organiza\u00e7\u00e3o, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender.<\/p>\n<h2>Como se candidatar<\/h2>\n<p>Os interessados devem seguir o passo a passo abaixo para se candidatar \u00e0 vaga:<\/p>\n<ol>\n<li><strong>Acesse a plataforma de recrutamento:<\/strong> Clique no link oficial da vaga para ser redirecionado \u00e0 p\u00e1gina de candidatura.<\/li>\n<li><strong>Crie seu perfil (se necess\u00e1rio):<\/strong> Caso a plataforma exija, fa\u00e7a um cadastro r\u00e1pido com e-mail e senha.<\/li>\n<li><strong>Preencha os dados solicitados:<\/strong> Informe suas informa\u00e7\u00f5es pessoais, experi\u00eancia profissional e forma\u00e7\u00e3o acad\u00eamica.<\/li>\n<\/ol>\n<ol start=\"4\">\n<li><strong>Envie seu curr\u00edculo atualizado:<\/strong> Anexe o arquivo em formato PDF ou Word (conforme a plataforma permitir).<\/li>\n<li><strong>Finalize a candidatura:<\/strong> Revise os dados e clique em “Enviar” ou “Candidatar-se”.<\/li>\n<li><strong>Acompanhe o processo:<\/strong> Fique atento ao seu e-mail ou \u00e0 plataforma para retorno da empresa.<\/li>\n<\/ol>\n<p><\/p>\n<div style=\"background: #f0f7ff; padding: 12px 18px; border-radius: 8px; border-left: 4px solid #1a73e8; margin: 20px 0;\">\n<p style=\"margin: 0; font-size: 15px; color: #333;\"><strong>\ud83c\udfaf P\u00fablico-alvo desta vaga:<\/strong><br \/>\nProfissionais com pensamento anal\u00edtico para investigar a causa raiz de problemas, organiza\u00e7\u00e3o para cumprir SLAs e boa comunica\u00e7\u00e3o escrita e verbal, que buscam vaga 100% remota na Cappta, fintech focada em meios de pagamento. A pessoa atuar\u00e1 na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso, com atendimento multicanal via ticket, chat e outros canais, diagn\u00f3stico, orienta\u00e7\u00e3o ao usu\u00e1rio, registro e follow-up, e escalonamento de casos complexos. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<\/div>\n<p><strong>N\u00e3o perca essa oportunidade!<\/strong> Clique no bot\u00e3o abaixo e candidate-se agora.<\/p>\n<p style=\"text-align: center; margin: 20px 0;\"><a style=\"background-color: #2e7d32; color: white; padding: 12px 25px; text-decoration: none; border-radius: 5px; display: inline-block; font-weight: bold;\" href=\"https:\/\/cappta.inhire.app\/vagas\/b1c70ee2-1f01-4010-a386-d1fc4874e7d0\/analista-de-suporte-or-help?source=linkedin\" target=\"_blank\" rel=\"nofollow sponsored noopener\">\u2705 Candidatar-se agora<\/a><\/p>\n<p style=\"font-size: 14px; color: #666; background-color: #f9f9f9; padding: 12px; border-left: 4px solid #f44336;\">\u26a0\ufe0f <strong>Alerta de seguran\u00e7a:<\/strong> Nunca pague por promessas de emprego. O Ismael Colosi n\u00e3o cobra nada dos candidatos.<\/p>\n<p style=\"font-size: 14px; color: #666; background-color: #fff3cd; padding: 12px; border-left: 4px solid #ffc107; margin: 0;\">\u26a0\ufe0f <strong>Aviso importante:<\/strong> As vagas divulgadas neste portal s\u00e3o de responsabilidade dos anunciantes e podem ser retiradas do ar a qualquer momento, sem aviso pr\u00e9vio, por decis\u00e3o do empregador. Recomendamos que os candidatos verifiquem a disponibilidade da vaga no link oficial antes de iniciar o processo seletivo.<\/p>\n<h2>Leia tamb\u00e9m<\/h2>\n<ul>\n<li><a href=\"https:\/\/ismaelcolosi.com.br\/index.php\/category\/empregos-classificados-vagas-trabalho\/vagas-de-empregos-em-ribeirao-preto-regiao-brasil\/vagas-de-emprego-para-trabalhar-de-casa-home-office-remoto\/\">Todas as vagas remotas<\/a><\/li>\n<li><a href=\"https:\/\/api.whatsapp.com\/send?phone=5516991268411&text=Ol%C3%A1%20*Ismael%20Colosi*%20%2C%20me%20coloque%20no%20grupo%20de%20empregos%20por%20favor%0A%0A\" target=\"_blank\" rel=\"noopener\">Grupo de empregos Home Office no WhatsApp<\/a><\/li>\n<\/ul>\n<p><em>Esta vaga foi selecionada pelo portal Ismael Colosi com base nos crit\u00e9rios de transpar\u00eancia salarial e acessibilidade de escolaridade para trabalho remoto.<\/em><\/p>\n<p><strong>Sobre o portal Ismael Colosi:<\/strong> O Ismael Colosi \u00e9 um portal de empregos que conecta profissionais a oportunidades de trabalho remoto em todo o Brasil. Selecionamos vagas com transpar\u00eancia salarial e acessibilidade para todos os n\u00edveis de escolaridade.<\/p>\n<p style=\"font-size: 12px; color: #888; margin-top: 20px;\">\ud83d\udce2 <strong>Aviso Legal:<\/strong> O site ismaelcolosi.com.br atua apenas como um canal de divulga\u00e7\u00e3o de oportunidades de emprego e n\u00e3o se responsabiliza pelo processo seletivo, contrata\u00e7\u00e3o ou qualquer outra etapa relacionada \u00e0s vagas publicadas. Todas as informa\u00e7\u00f5es s\u00e3o de responsabilidade dos anunciantes.<\/p>\n<p><strong>Palavras-chave:<\/strong> vaga analista de suporte, help, home office, Cappta, vaga remota, fintech, meios de pagamento, atendimento multicanal, ticket, chat, diagn\u00f3stico, causa raiz, orienta\u00e7\u00e3o ao usu\u00e1rio, SLA, Zendesk, Intercom, Jira Service Desk, SaaS, vale alimenta\u00e7\u00e3o R$ 1.100, Pluxee, Bradesco, aux\u00edlio home office, Wellhub, Gympass, Hospital Digital, aux\u00edlio creche, Open English, ESALq, Alura, plano de sa\u00fade pet<\/p>\n<\/div>\n<p><br \/>\n<script type=\"application\/ld+json\">\n{\n \"@context\": \"https:\/\/schema.org\",\n \"@type\": \"JobPosting\",\n \"title\": \"Analista de Suporte | Help - Home Office - Cappta\",\n \"description\": \"Vaga para Analista de Suporte | Help em Home Office na Cappta. Atua\u00e7\u00e3o na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso. Atendimento multicanal (ticket, chat e outros canais), diagn\u00f3stico de causa raiz, orienta\u00e7\u00e3o ao usu\u00e1rio, registro e follow-up, e escalonamento de casos complexos. Vaga 100% remota, para todo o Brasil, com jornada de 40 horas semanais. Requisitos: pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.\",\n \"datePosted\": \"2026-09-24\",\n \"dateModified\": \"2026-09-28\",\n \"validThrough\": \"2026-10-28\",\n \"employmentType\": \"FULL_TIME\",\n \"hiringOrganization\": {\n \"@type\": \"Organization\",\n \"name\": \"Cappta\"\n },\n \"jobLocationType\": \"TELECOMMUTE\",\n \"applicantLocationRequirements\": {\n \"@type\": \"Country\",\n \"name\": \"BR\"\n },\n \"jobBenefits\": \"Vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee); Conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco; Aux\u00edlio home office de R$ 100; Seguro de vida (Prudential); Wellhub (Gympass); Hospital Digital; Aux\u00edlio creche; Aux\u00edlio farm\u00e1cia; Open English, ESALq e Alura; Plano de sa\u00fade pet.\",\n \"responsibilities\": \"Atendimento multicanal: suporte t\u00e9cnico via ticket, chat e outros canais; diagn\u00f3stico: identificar a causa raiz de problemas na plataforma; orienta\u00e7\u00e3o ao usu\u00e1rio: ensinar funcionalidades, configura\u00e7\u00f5es e boas pr\u00e1ticas; registro e follow-up: documentar atendimentos e acompanhar tickets at\u00e9 a resolu\u00e7\u00e3o; escalonamento: encaminhar casos complexos aos especialistas, com contexto t\u00e9cnico.\",\n \"qualifications\": \"Pensamento anal\u00edtico para investigar a causa raiz; organiza\u00e7\u00e3o para cumprir SLAs; boa comunica\u00e7\u00e3o escrita e verbal; foco na experi\u00eancia do cliente; proatividade; resili\u00eancia; interesse em aprender. Diferenciais: suporte em fintechs ou meios de pagamento; uso de Zendesk, Intercom ou Jira Service Desk; suporte a SaaS.\",\n \"educationRequirements\": {\n \"@type\": \"EducationalOccupationalCredential\",\n \"credentialCategory\": \"N\u00e3o informada\"\n },\n \"occupationalCategory\": \"15-1231.00\",\n \"industry\": \"Fintech \/ Meios de Pagamento\",\n \"workHours\": \"40 horas semanais\",\n \"totalJobOpenings\": 1,\n \"url\": \"https:\/\/cappta.inhire.app\/vagas\/b1c70ee2-1f01-4010-a386-d1fc4874e7d0\/analista-de-suporte-or-help?source=linkedin\"\n}\n<\/script><\/p>\n<p><br \/>\n<script type=\"application\/ld+json\">\n{\n \"@context\": \"https:\/\/schema.org\",\n \"@type\": \"FAQPage\",\n \"mainEntity\": [\n {\n \"@type\": \"Question\",\n \"name\": \"Qual \u00e9 o sal\u00e1rio oferecido?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"O sal\u00e1rio n\u00e3o foi informado no an\u00fancio. A empresa divulga um pacote de benef\u00edcios completo, incluindo vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100, conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida, Wellhub, Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, cursos (Open English, ESALq e Alura) e plano de sa\u00fade pet.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"Preciso ter experi\u00eancia para me candidatar?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"N\u00e3o h\u00e1 exig\u00eancia de experi\u00eancia pr\u00e9via informada. Os requisitos s\u00e3o pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Experi\u00eancia com suporte em fintechs, meios de pagamento, Zendesk, Intercom, Jira Service Desk ou SaaS s\u00e3o diferenciais.\"\n }\n },\n {\n \"@type\": \"Question\",\n \"name\": \"Quais s\u00e3o as etapas do processo seletivo?\",\n \"acceptedAnswer\": {\n \"@type\": \"Answer\",\n \"text\": \"O an\u00fancio n\u00e3o detalha as etapas do processo seletivo. 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Buscam vaga efetiva (CLT) 100% remota no Nibo, com atua\u00e7\u00e3o em atendimento ao cliente,\u2026","rel":"","context":"In "Vagas de Emprego Remoto - Home Office"","block_context":{"text":"Vagas de Emprego Remoto - Home Office","link":"https:\/\/ismaelcolosi.com.br\/index.php\/category\/empregos-classificados-vagas-trabalho\/vagas-de-empregos-em-ribeirao-preto-regiao-brasil\/vagas-de-emprego-para-trabalhar-de-casa-home-office-remoto\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/05\/trabalho-de-casa.png?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/05\/trabalho-de-casa.png?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/05\/trabalho-de-casa.png?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/05\/trabalho-de-casa.png?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/05\/trabalho-de-casa.png?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":91869,"url":"https:\/\/ismaelcolosi.com.br\/index.php\/2026\/09\/17\/analista-de-erp-junior-home-office\/","url_meta":{"origin":92149,"position":5},"title":"Analista de ERP Junior – Home Office","author":"Arthur Tijolo","date":"17 de Setembro de 2026","format":false,"excerpt":"\u00a0 \ud83c\udfaf P\u00fablico-alvo: Profissionais com forma\u00e7\u00e3o superior em Ci\u00eancias da Computa\u00e7\u00e3o, Engenharia da Computa\u00e7\u00e3o\/Software, An\u00e1lise e Desenvolvimento de Sistemas ou Sistemas, com viv\u00eancia em sistemas ERP em atividades de sustenta\u00e7\u00e3o ou suporte, conhecimento de SQL (SELECT, WHERE e JOIN) e experi\u00eancia com an\u00e1lise e tratamento de demandas relacionadas a sistemas.\u2026","rel":"","context":"In "Vagas de Emprego Remoto - Home Office"","block_context":{"text":"Vagas de Emprego Remoto - Home Office","link":"https:\/\/ismaelcolosi.com.br\/index.php\/category\/empregos-classificados-vagas-trabalho\/vagas-de-empregos-em-ribeirao-preto-regiao-brasil\/vagas-de-emprego-para-trabalhar-de-casa-home-office-remoto\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/08\/Gemini_Generated_Image_k8dfb2k8dfb2k8df.png?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/08\/Gemini_Generated_Image_k8dfb2k8dfb2k8df.png?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/08\/Gemini_Generated_Image_k8dfb2k8dfb2k8df.png?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/08\/Gemini_Generated_Image_k8dfb2k8dfb2k8df.png?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/08\/Gemini_Generated_Image_k8dfb2k8dfb2k8df.png?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfMlyK-nYh","jetpack_featured_media_url":"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/08\/Gemini_Generated_Image_k8dfb2k8dfb2k8df.png?fit=1264%2C843&ssl=1","_links":{"self":[{"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/posts\/92149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=92149"}],"version-history":[{"count":1,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/posts\/92149\/revisions"}],"predecessor-version":[{"id":92150,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/posts\/92149\/revisions\/92150"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/media\/91101"}],"wp:attachment":[{"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=92149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/categories?post=92149"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ismaelcolosi.com.br\/index.php\/wp-json\/wp\/v2\/tags?post=92149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\n\n\n\nArte Quadrada \u2014 Consultoria de Recoloca\u00e7\u00e3o Profissional<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800;900&display=swap\" rel=\"stylesheet\">\n<style>\n * { margin: 0; padding: 0; box-sizing: border-box; }\n\n html, body {\n background: #050505;\n font-family: 'Montserrat', Arial, sans-serif;\n display: flex;\n justify-content: center;\n align-items: center;\n min-height: 100vh;\n -webkit-print-color-adjust: exact;\n print-color-adjust: exact;\n }\n\n \/* ARTE QUADRADA 1080x1080 *\/\n .arte {\n width: 1080px;\n height: 1080px;\n background: #0B0B0B;\n position: relative;\n overflow: hidden;\n display: flex;\n flex-direction: column;\n justify-content: space-between;\n padding: 70px 70px 60px 70px;\n color: #FFFFFF;\n }\n\n \/* FUNDO COM BRILHO AMARELO *\/\n .arte::before {\n content: \"\";\n position: absolute;\n top: -300px;\n right: -300px;\n width: 800px;\n height: 800px;\n background: radial-gradient(circle, rgba(255,215,0,0.18) 0%, rgba(255,215,0,0) 70%);\n border-radius: 50%;\n pointer-events: none;\n }\n .arte::after {\n content: \"\";\n position: absolute;\n bottom: -350px;\n left: -350px;\n width: 900px;\n height: 900px;\n background: radial-gradient(circle, rgba(255,215,0,0.10) 0%, rgba(255,215,0,0) 70%);\n border-radius: 50%;\n pointer-events: none;\n }\n\n \/* FAIXA DIAGONAL DECORATIVA *\/\n .faixa {\n position: absolute;\n top: 0;\n right: 0;\n width: 100%;\n height: 100%;\n background: linear-gradient(135deg, transparent 60%, rgba(255,215,0,0.05) 100%);\n pointer-events: none;\n }\n\n \/* TOPO *\/\n .topo {\n display: flex;\n justify-content: space-between;\n align-items: center;\n position: relative;\n z-index: 2;\n }\n .logo {\n font-size: 26px;\n font-weight: 900;\n color: #FFD700;\n letter-spacing: 2px;\n text-transform: uppercase;\n }\n .selo-topo {\n background: #FFD700;\n color: #0B0B0B;\n font-size: 18px;\n font-weight: 900;\n padding: 12px 24px;\n border-radius: 30px;\n letter-spacing: 1px;\n text-transform: uppercase;\n animation: piscar 1.6s infinite;\n }\n @keyframes piscar {\n 0%, 100% { opacity: 1; transform: scale(1); }\n 50% { opacity: 0.85; transform: scale(1.04); }\n }\n\n \/* CONTE\u00daDO CENTRAL *\/\n .conteudo {\n position: relative;\n z-index: 2;\n text-align: center;\n flex: 1;\n display: flex;\n flex-direction: column;\n justify-content: center;\n gap: 28px;\n }\n\n .pre-titulo {\n font-size: 32px;\n font-weight: 700;\n color: #FFFFFF;\n letter-spacing: 3px;\n text-transform: uppercase;\n }\n\n .titulo {\n font-size: 96px;\n font-weight: 900;\n color: #FFD700;\n line-height: 1.0;\n text-transform: uppercase;\n letter-spacing: -1px;\n text-shadow: 0 0 40px rgba(255,215,0,0.25);\n }\n\n .titulo .branco { color: #FFFFFF; }\n\n .subtitulo {\n font-size: 34px;\n font-weight: 600;\n color: #FFFFFF;\n line-height: 1.35;\n max-width: 900px;\n margin: 0 auto;\n }\n .subtitulo strong { color: #FFD700; font-weight: 900; }\n\n \/* BOT\u00c3O *\/\n .botao {\n display: inline-block;\n margin: 10px auto 0 auto;\n background: #FFD700;\n color: #0B0B0B;\n font-size: 32px;\n font-weight: 900;\n padding: 28px 70px;\n border-radius: 60px;\n text-transform: uppercase;\n letter-spacing: 2px;\n box-shadow: 0 0 0 0 rgba(255,215,0,0.7);\n animation: pulsar 1.8s infinite;\n text-decoration: none;\n transition: transform 0.2s ease;\n }\n .botao:hover {\n transform: scale(1.05);\n background: #FFE44D;\n }\n @keyframes pulsar {\n 0% { box-shadow: 0 0 0 0 rgba(255,215,0,0.7); }\n 70% { box-shadow: 0 0 0 30px rgba(255,215,0,0); }\n 100% { box-shadow: 0 0 0 0 rgba(255,215,0,0); }\n }\n\n .urgencia {\n font-size: 24px;\n font-weight: 700;\n color: #FFFFFF;\n margin-top: 6px;\n letter-spacing: 1px;\n }\n .urgencia span { color: #FFD700; font-weight: 900; }\n\n \/* RODAP\u00c9 *\/\n .rodape {\n position: relative;\n z-index: 2;\n display: flex;\n justify-content: space-between;\n align-items: center;\n border-top: 2px solid #FFD700;\n padding-top: 24px;\n font-size: 22px;\n font-weight: 600;\n color: #CCCCCC;\n }\n .rodape .contato {\n color: #FFFFFF;\n font-weight: 700;\n }\n .rodape .contato span { color: #FFD700; }\n\n \/* RESPONSIVO *\/\n @media (max-width: 1100px) {\n .arte {\n width: 90vw;\n height: 90vw;\n padding: 5vw 5vw 4vw 5vw;\n }\n .logo { font-size: 2.2vw; }\n .selo-topo { font-size: 1.5vw; padding: 1vw 2vw; }\n .pre-titulo { font-size: 2.6vw; }\n .titulo { font-size: 7.8vw; }\n .subtitulo { font-size: 2.8vw; }\n .botao { font-size: 2.6vw; padding: 2.2vw 5.5vw; }\n .urgencia { font-size: 2vw; }\n .rodape { font-size: 1.8vw; }\n }\n\n \/* ===== PRINT \/ EXPORT ===== *\/\n @page { size: 1080px 1080px; margin: 0; }\n @media print {\n html, body { background: #0B0B0B; }\n .arte { margin: 0; box-shadow: none; }\n }\n<\/style>\n<\/head>\n<body>\n <div class=\"arte\">\n\n <div class=\"faixa\"><\/div>\n\n \n <div class=\"topo\">\n <div class=\"logo\">Beatriz & Ismael<\/div>\n <div class=\"selo-topo\">Vagas Limitadas<\/div>\n <\/div>\n\n \n <div class=\"conteudo\">\n <div class=\"pre-titulo\">Seu curr\u00edculo n\u00e3o passa?<\/div>\n\n <div class=\"titulo\">\n O problema<br>\n <span class=\"branco\">n\u00e3o \u00e9 voc\u00ea.<\/span><br>\n \u00c9 a <span style=\"color:#FFFFFF\">estrutura.<\/span>\n <\/div>\n\n <div class=\"subtitulo\">\n Reestruturamos seu <strong>curr\u00edculo<\/strong>, <strong>LinkedIn<\/strong> e <strong>Gupy<\/strong><br>\n e colocamos voc\u00ea no radar das empresas certas.\n <\/div>\n\n <a href=\"https:\/\/wa.me\/5516991268411?text=Quero%20saber%20mais%20sobre%20a%20consultoria%20de%20recoloca%C3%A7%C3%A3o%20profissional\"\n class=\"botao\"\n target=\"_blank\"\n rel=\"noopener\">\n Quero ser chamado\n <\/a>\n\n <div class=\"urgencia\">\n <span>+500 clientes<\/span> satisfeitos em 2026\n <\/div>\n <\/div>\n\n \n <div class=\"rodape\">\n <div>Consultoria de Recoloca\u00e7\u00e3o Profissional<\/div>\n <div class=\"contato\">WhatsApp <span>(16) 99126-8411<\/span><\/div>\n <\/div>\n\n <\/div>\n<\/body>\n<\/html><\/div>\n<div class='code-block code-block-6' style='margin: 8px auto; text-align: center; display: block; clear: both;'>\n<!DOCTYPE html>\n<html lang=\"pt-BR\">\n<head>\n<meta charset=\"UTF-8\">\n<title>Arte A \u2014 728x90<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700;800;900&display=swap\" rel=\"stylesheet\">\n<style>\n * { margin: 0; padding: 0; box-sizing: border-box; }\n html, body {\n background: #111; font-family: 'Montserrat', Arial, sans-serif;\n display: flex; justify-content: center; align-items: center;\n min-height: 100vh; padding: 20px;\n -webkit-print-color-adjust: exact; print-color-adjust: exact;\n }\n .arte {\n width: 728px; height: 90px;\n background: #000; position: relative; overflow: hidden;\n display: flex; flex-direction: row; align-items: center;\n padding: 10px 16px; gap: 14px; color: #FFF;\n }\n .arte::before {\n content: \"\"; position: absolute; inset: 0;\n background: linear-gradient(135deg, transparent 55%, #FFD700 55%, #FFD700 58%, transparent 58%);\n opacity: 0.08; pointer-events: none;\n }\n .arte::after {\n content: \"\"; position: absolute; top: 50%; left: 50%;\n width: 120%; height: 120%; transform: translate(-50%, -50%);\n background: radial-gradient(circle, rgba(255,215,0,0.16) 0%, rgba(255,215,0,0) 65%);\n border-radius: 50%; pointer-events: none;\n }\n .topo { display: flex; flex-direction: column; align-items: flex-start; gap: 3px; position: relative; z-index: 2; flex: 0 0 auto; }\n .logo { font-size: 8px; font-weight: 900; color: #FFD700; letter-spacing: 0.8px; text-transform: uppercase; }\n .selo {\n background: #FFD700; color: #000; font-size: 7px; font-weight: 900;\n padding: 3px 7px; border-radius: 20px; letter-spacing: 0.3px;\n text-transform: uppercase; animation: piscar 1.4s infinite;\n white-space: nowrap; line-height: 1;\n }\n @keyframes piscar { 0%,100% {opacity:1;transform:scale(1);} 50% {opacity:.8;transform:scale(1.06);} }\n .centro { position: relative; z-index: 2; flex: 1; display: flex; flex-direction: row; align-items: center; gap: 12px; text-align: left; }\n .frase-problema {\n font-size: 13px; font-weight: 900; line-height: 1.1; letter-spacing: -0.3px;\n text-transform: uppercase; color: #FFD700;\n text-shadow: 0 0 10px rgba(255,215,0,0.35);\n flex: 0 0 auto; max-width: 200px; text-align: left;\n }\n .frase-problema .branco { color: #FFF; }\n .linha { width: 2px; height: 40px; background: #FFD700; border-radius: 10px; flex-shrink: 0; }\n .solucao { font-size: 9px; font-weight: 900; color: #FFF; line-height: 1.3; text-align: left; flex: 1; max-width: 260px; text-transform: uppercase; }\n .solucao strong { color: #FFD700; font-weight: 900; }\n .prova { font-size: 7.5px; font-weight: 700; color: #FFF; letter-spacing: 0.3px; flex-shrink: 0; }\n .prova strong { color: #FFD700; font-weight: 900; }\n .cta-wrapper { display: flex; flex-direction: column; align-items: center; gap: 2px; flex: 0 0 auto; }\n .botao {\n display: inline-block; background: #FFD700; color: #000;\n font-size: 11px; font-weight: 900; padding: 9px 18px; border-radius: 30px;\n text-transform: uppercase; letter-spacing: 0.5px; text-decoration: none;\n box-shadow: 0 0 0 0 rgba(255,215,0,0.8); animation: pulsar 1.5s infinite;\n transition: transform 0.2s ease; white-space: nowrap;\n }\n .botao:hover { transform: scale(1.06); background: #FFE44D; }\n @keyframes pulsar {\n 0% { box-shadow: 0 0 0 0 rgba(255,215,0,0.8); }\n 70% { box-shadow: 0 0 0 10px rgba(255,215,0,0); }\n 100% { box-shadow: 0 0 0 0 rgba(255,215,0,0); }\n }\n .microcopy { font-size: 6px; font-weight: 700; color: #CCC; letter-spacing: 0.2px; text-align: center; }\n .microcopy strong { color: #FFD700; }\n @page { size: 728px 90px; margin: 0; }\n @media print { html, body { background: #000; padding: 0; } .arte { margin: 0; } }\n<\/style>\n<\/head>\n<body>\n <div class=\"arte\">\n <div class=\"topo\">\n <div class=\"logo\">Beatriz & Ismael<\/div>\n <div class=\"selo\">S\u00f3 restam 3 vagas<\/div>\n <\/div>\n <div class=\"centro\">\n <div class=\"frase-problema\">\n Cansado de<br>\n <span class=\"branco\">n\u00e3o ser chamado<\/span>?\n <\/div>\n <div class=\"linha\"><\/div>\n <div class=\"solucao\">\n <strong>Curr\u00edculo reestruturado<\/strong> para <strong>passar no ATS, Gupy e LinkedIn.<\/strong>\n <\/div>\n <div class=\"prova\"><strong>+500 clientes<\/strong> em 2026<\/div>\n <div class=\"cta-wrapper\">\n <a href=\"https:\/\/wa.me\/5516991268411?text=Quero%20saber%20mais%20sobre%20a%20consultoria%20de%20recoloca%C3%A7%C3%A3o%20profissional\" class=\"botao\" target=\"_blank\" rel=\"noopener\">Quero ser chamado<\/a>\n <div class=\"microcopy\">Resposta em 1h \u00b7 <strong>Sem compromisso<\/strong><\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/body>\n<\/html><\/div>\n<style>\n.vaga-artigo h2 { margin-top: 40px; }<br \/>\n.vaga-artigo p,<br \/>\n.vaga-artigo li,<br \/>\n.vaga-artigo td,<br \/>\n.vaga-artigo th { font-size: 18px; line-height: 1.8; }<br \/>\n<\/style>\n<div class=\"vaga-artigo\">\n<h1><\/h1>\n<p><br \/>\n<br \/>\n<\/p>\n<div style=\"display: none;\" aria-hidden=\"true\">\n<p><strong>\ud83c\udfaf P\u00fablico-alvo:<\/strong> Profissionais com pensamento anal\u00edtico para investigar a causa raiz de problemas, organiza\u00e7\u00e3o para cumprir SLAs e boa comunica\u00e7\u00e3o escrita e verbal, que buscam vaga 100% remota na Cappta, fintech focada em meios de pagamento. A pessoa atuar\u00e1 na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso, com atendimento multicanal via ticket, chat e outros canais, diagn\u00f3stico, orienta\u00e7\u00e3o ao usu\u00e1rio, registro e follow-up, e escalonamento de casos complexos. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<\/div>\n<p><\/p>\n<div style=\"background: linear-gradient(135deg,#f5f5f5 0%,#e8f5e9 100%); padding: 12px 18px; border-radius: 10px; border-left: 5px solid #2e7d32; margin: 15px 0 20px 0; display: flex; align-items: center; gap: 14px; flex-wrap: wrap; box-shadow: 0 1px 4px rgba(0,0,0,0.06);\">\n<div style=\"flex-shrink: 0;\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" style=\"width: 60px; height: 60px; border-radius: 50%; border: 2px solid #2e7d32; object-fit: cover;\" src=\"https:\/\/i0.wp.com\/ismaelcolosi.com.br\/wp-content\/uploads\/2026\/07\/ismael-colosi-foto-perfil-2025.jpeg?resize=60%2C60&ssl=1\" alt=\"Ismael Colosi - Headhunter\" width=\"60\" height=\"60\" \/><\/div>\n<div style=\"flex: 1; min-width: 180px;\">\n<div style=\"display: flex; align-items: center; gap: 10px; flex-wrap: wrap;\"><span style=\"font-weight: bold; font-size: 16px; color: #1b5e20;\">Ismael Colosi<\/span><span style=\"font-size: 12px; color: #2e7d32; font-weight: 500;\">Headhunter | R&S | Vagas Home Office & Presenciais<\/span><\/div>\n<p style=\"margin: 3px 0 0 0; font-size: 15px; color: #555; line-height: 1.4;\">Especialista em recrutamento e sele\u00e7\u00e3o com mais de 10 anos de experi\u00eancia. Headhunter com atua\u00e7\u00e3o em Ribeir\u00e3o Preto-SP e todo Brasil; fundador e presidente do iBEE – Instituto Brasileiro do Emprego e Empreendedorismo.<\/p>\n<div style=\"margin-top: 4px; display: flex; gap: 6px; flex-wrap: wrap;\"><a style=\"background: #0a66c2; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/www.linkedin.com\/in\/ismael-colosi\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udd17 LinkedIn<\/a><br \/>\n<a style=\"background: linear-gradient(45deg,#f09433,#e6683c,#dc2743,#cc2366,#bc1888); color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/www.instagram.com\/ismaelcolosi\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udcf8 Instagram<\/a><br \/>\n<a style=\"background: #1877f2; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/www.facebook.com\/ISMAELCOLOSI2025\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udc4d Facebook<\/a><br \/>\n<a style=\"background: #00b4d8; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/linktr.ee\/Ismael_Colosi\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83c\udf3f Linktree<\/a><br \/>\n<a style=\"background: #25d366; color: white; padding: 3px 10px; border-radius: 14px; text-decoration: none; font-size: 11px; display: inline-flex; align-items: center; gap: 4px;\" href=\"https:\/\/wa.me\/5516991268411\" target=\"_blank\" rel=\"noopener noreferrer\">\ud83d\udcac WhatsApp<\/a><\/div>\n<\/div>\n<\/div>\n<p><\/p>\n<p><strong>\ud83d\udcc5 Atualizado em:<\/strong> 28\/09\/2026<\/p>\n<p><\/p>\n<h2>Introdu\u00e7\u00e3o<\/h2>\n<p>Vaga para Analista de Suporte | Help em Home Office na Cappta. A oportunidade \u00e9 100% remota, para todo o Brasil, com foco em atendimento t\u00e9cnico e humano. A pessoa atuar\u00e1 na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso. A jornada \u00e9 de 40 horas semanais e a empresa oferece aux\u00edlio home office de R$ 100.<\/p>\n<p><\/p>\n<h2>Resumo da vaga<\/h2>\n<p>Cargo: Analista de Suporte | Help. Empresa: Cappta. Modelo: Home Office (100% remoto). Contrata\u00e7\u00e3o: Efetivo (CLT). Sal\u00e1rio: N\u00e3o informado. Escolaridade: N\u00e3o informada. Local: Qualquer cidade do Brasil (remoto). Jornada: 40 horas semanais. A pessoa atuar\u00e1 com atendimento multicanal (suporte t\u00e9cnico via ticket, chat e outros canais), diagn\u00f3stico (identificar a causa raiz de problemas na plataforma), orienta\u00e7\u00e3o ao usu\u00e1rio (ensinar funcionalidades, configura\u00e7\u00f5es e boas pr\u00e1ticas), registro e follow-up (documentar atendimentos e acompanhar tickets at\u00e9 a resolu\u00e7\u00e3o) e escalonamento (encaminhar casos complexos aos especialistas, com contexto t\u00e9cnico). Requisitos: pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<p><\/p>\n<h2>Resumo r\u00e1pido<\/h2>\n<table style=\"border-collapse: collapse; width: 100%; max-width: 500px; border: 1px solid #ccc;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Cargo<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Analista de Suporte | Help<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Modelo<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Remoto (Home Office)<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Contrata\u00e7\u00e3o<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Efetivo (CLT)<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Sal\u00e1rio<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">N\u00e3o informado<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Escolaridade<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">N\u00e3o informada<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #ccc; padding: 8px;\"><strong>Local<\/strong><\/td>\n<td style=\"border: 1px solid #ccc; padding: 8px;\">Qualquer local (remoto – Brasil)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/p>\n<h2>Principais responsabilidades<\/h2>\n<ul>\n<li>Atendimento multicanal: suporte t\u00e9cnico via ticket, chat e outros canais.<\/li>\n<li>Diagn\u00f3stico: identificar a causa raiz de problemas na plataforma.<\/li>\n<li>Orienta\u00e7\u00e3o ao usu\u00e1rio: ensinar funcionalidades, configura\u00e7\u00f5es e boas pr\u00e1ticas.<\/li>\n<li>Registro e follow-up: documentar atendimentos e acompanhar tickets at\u00e9 a resolu\u00e7\u00e3o.<\/li>\n<li>Escalonamento: encaminhar casos complexos aos especialistas, com contexto t\u00e9cnico.<\/li>\n<\/ul>\n<h2>Requisitos obrigat\u00f3rios<\/h2>\n<h3>Forma\u00e7\u00e3o<\/h3>\n<p>N\u00e3o h\u00e1 exig\u00eancia de forma\u00e7\u00e3o espec\u00edfica informada.<\/p>\n<h3>Experi\u00eancia<\/h3>\n<p>N\u00e3o \u00e9 exigida experi\u00eancia pr\u00e9via informada. Ser\u00e1 um diferencial ter suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS.<\/p>\n<h3>Habilidades<\/h3>\n<p>Pensamento anal\u00edtico para investigar a causa raiz, organiza\u00e7\u00e3o para cumprir SLAs e boa comunica\u00e7\u00e3o escrita e verbal. Foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender.<\/p>\n<p><\/p>\n<h2>Diferenciais<\/h2>\n<p>Suporte em fintechs ou meios de pagamento; uso de Zendesk, Intercom ou Jira Service Desk; suporte a SaaS.<\/p>\n<h2>Benef\u00edcios<\/h2>\n<p>Vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee); conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco; aux\u00edlio home office de R$ 100; seguro de vida (Prudential); Wellhub (Gympass); Hospital Digital; aux\u00edlio creche; aux\u00edlio farm\u00e1cia; Open English, ESALq e Alura; plano de sa\u00fade pet.<\/p>\n<h2>Sobre a empresa contratante<\/h2>\n<p>A Cappta \u00e9 uma fintech focada em meios de pagamento que transforma neg\u00f3cios em fintechs. A vaga \u00e9 divulgada na plataforma de recrutamento oficial da empresa.<\/p>\n<h2>Localidade e modelo de trabalho<\/h2>\n<p>O trabalho \u00e9 100% remoto, feito de casa, para candidatos de todo o Brasil. A jornada \u00e9 de 40 horas semanais. A empresa oferece aux\u00edlio home office de R$ 100 para estruturar o ambiente de trabalho.<\/p>\n<h2>Perguntas frequentes (FAQ)<\/h2>\n<p><strong>Qual \u00e9 o sal\u00e1rio oferecido?<\/strong><br \/>\nO sal\u00e1rio n\u00e3o foi informado no an\u00fancio. A empresa divulga um pacote de benef\u00edcios completo, incluindo vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100, conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida, Wellhub, Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, cursos (Open English, ESALq e Alura) e plano de sa\u00fade pet.<\/p>\n<p><strong>Preciso ter experi\u00eancia para me candidatar?<\/strong><br \/>\nN\u00e3o h\u00e1 exig\u00eancia de experi\u00eancia pr\u00e9via informada. Os requisitos s\u00e3o pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Experi\u00eancia com suporte em fintechs, meios de pagamento, Zendesk, Intercom, Jira Service Desk ou SaaS s\u00e3o diferenciais.<\/p>\n<p><strong>Quais s\u00e3o as etapas do processo seletivo?<\/strong><br \/>\nO an\u00fancio n\u00e3o detalha as etapas do processo seletivo. Para se candidatar, acesse a p\u00e1gina oficial da vaga e siga as instru\u00e7\u00f5es.<\/p>\n<p><strong>Qual \u00e9 o modelo de trabalho?<\/strong><br \/>\nO modelo \u00e9 100% remoto (Home Office), permitindo atua\u00e7\u00e3o de qualquer cidade do Brasil.<\/p>\n<p><strong>Qual \u00e9 a jornada de trabalho?<\/strong><br \/>\nA jornada \u00e9 de 40 horas semanais.<\/p>\n<p><strong>Quais benef\u00edcios a empresa oferece?<\/strong><br \/>\nVale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<p><strong>Qual \u00e9 o prazo para se inscrever?<\/strong><br \/>\nO an\u00fancio n\u00e3o informa data de encerramento. Recomendamos verificar a disponibilidade da vaga no link oficial antes de se candidatar.<\/p>\n<p><strong>A vaga aceita PcD?<\/strong><br \/>\nO an\u00fancio n\u00e3o informa se a vaga \u00e9 destinada a PcD.<\/p>\n<p><strong>Quem pode se candidatar?<\/strong><br \/>\nCandidatos de todo o Brasil podem se inscrever para esta vaga 100% remota, desde que atendam aos requisitos: pensamento anal\u00edtico, organiza\u00e7\u00e3o, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender.<\/p>\n<h2>Como se candidatar<\/h2>\n<p>Os interessados devem seguir o passo a passo abaixo para se candidatar \u00e0 vaga:<\/p>\n<ol>\n<li><strong>Acesse a plataforma de recrutamento:<\/strong> Clique no link oficial da vaga para ser redirecionado \u00e0 p\u00e1gina de candidatura.<\/li>\n<li><strong>Crie seu perfil (se necess\u00e1rio):<\/strong> Caso a plataforma exija, fa\u00e7a um cadastro r\u00e1pido com e-mail e senha.<\/li>\n<li><strong>Preencha os dados solicitados:<\/strong> Informe suas informa\u00e7\u00f5es pessoais, experi\u00eancia profissional e forma\u00e7\u00e3o acad\u00eamica.<\/li>\n<\/ol>\n<ol start=\"4\">\n<li><strong>Envie seu curr\u00edculo atualizado:<\/strong> Anexe o arquivo em formato PDF ou Word (conforme a plataforma permitir).<\/li>\n<li><strong>Finalize a candidatura:<\/strong> Revise os dados e clique em “Enviar” ou “Candidatar-se”.<\/li>\n<li><strong>Acompanhe o processo:<\/strong> Fique atento ao seu e-mail ou \u00e0 plataforma para retorno da empresa.<\/li>\n<\/ol>\n<p><\/p>\n<div style=\"background: #f0f7ff; padding: 12px 18px; border-radius: 8px; border-left: 4px solid #1a73e8; margin: 20px 0;\">\n<p style=\"margin: 0; font-size: 15px; color: #333;\"><strong>\ud83c\udfaf P\u00fablico-alvo desta vaga:<\/strong><br \/>\nProfissionais com pensamento anal\u00edtico para investigar a causa raiz de problemas, organiza\u00e7\u00e3o para cumprir SLAs e boa comunica\u00e7\u00e3o escrita e verbal, que buscam vaga 100% remota na Cappta, fintech focada em meios de pagamento. A pessoa atuar\u00e1 na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso, com atendimento multicanal via ticket, chat e outros canais, diagn\u00f3stico, orienta\u00e7\u00e3o ao usu\u00e1rio, registro e follow-up, e escalonamento de casos complexos. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. Benef\u00edcios: vale alimenta\u00e7\u00e3o\/refei\u00e7\u00e3o de R$ 1.100 (Pluxee), conv\u00eanio m\u00e9dico e odontol\u00f3gico Bradesco, aux\u00edlio home office de R$ 100, seguro de vida (Prudential), Wellhub (Gympass), Hospital Digital, aux\u00edlio creche, aux\u00edlio farm\u00e1cia, Open English, ESALq e Alura, e plano de sa\u00fade pet.<\/p>\n<\/div>\n<p><strong>N\u00e3o perca essa oportunidade!<\/strong> Clique no bot\u00e3o abaixo e candidate-se agora.<\/p>\n<p style=\"text-align: center; margin: 20px 0;\"><a style=\"background-color: #2e7d32; color: white; padding: 12px 25px; text-decoration: none; border-radius: 5px; display: inline-block; font-weight: bold;\" href=\"https:\/\/cappta.inhire.app\/vagas\/b1c70ee2-1f01-4010-a386-d1fc4874e7d0\/analista-de-suporte-or-help?source=linkedin\" target=\"_blank\" rel=\"nofollow sponsored noopener\">\u2705 Candidatar-se agora<\/a><\/p>\n<p style=\"font-size: 14px; color: #666; background-color: #f9f9f9; padding: 12px; border-left: 4px solid #f44336;\">\u26a0\ufe0f <strong>Alerta de seguran\u00e7a:<\/strong> Nunca pague por promessas de emprego. O Ismael Colosi n\u00e3o cobra nada dos candidatos.<\/p>\n<p style=\"font-size: 14px; color: #666; background-color: #fff3cd; padding: 12px; border-left: 4px solid #ffc107; margin: 0;\">\u26a0\ufe0f <strong>Aviso importante:<\/strong> As vagas divulgadas neste portal s\u00e3o de responsabilidade dos anunciantes e podem ser retiradas do ar a qualquer momento, sem aviso pr\u00e9vio, por decis\u00e3o do empregador. Recomendamos que os candidatos verifiquem a disponibilidade da vaga no link oficial antes de iniciar o processo seletivo.<\/p>\n<h2>Leia tamb\u00e9m<\/h2>\n<ul>\n<li><a href=\"https:\/\/ismaelcolosi.com.br\/index.php\/category\/empregos-classificados-vagas-trabalho\/vagas-de-empregos-em-ribeirao-preto-regiao-brasil\/vagas-de-emprego-para-trabalhar-de-casa-home-office-remoto\/\">Todas as vagas remotas<\/a><\/li>\n<li><a href=\"https:\/\/api.whatsapp.com\/send?phone=5516991268411&text=Ol%C3%A1%20*Ismael%20Colosi*%20%2C%20me%20coloque%20no%20grupo%20de%20empregos%20por%20favor%0A%0A\" target=\"_blank\" rel=\"noopener\">Grupo de empregos Home Office no WhatsApp<\/a><\/li>\n<\/ul>\n<p><em>Esta vaga foi selecionada pelo portal Ismael Colosi com base nos crit\u00e9rios de transpar\u00eancia salarial e acessibilidade de escolaridade para trabalho remoto.<\/em><\/p>\n<p><strong>Sobre o portal Ismael Colosi:<\/strong> O Ismael Colosi \u00e9 um portal de empregos que conecta profissionais a oportunidades de trabalho remoto em todo o Brasil. Selecionamos vagas com transpar\u00eancia salarial e acessibilidade para todos os n\u00edveis de escolaridade.<\/p>\n<p style=\"font-size: 12px; color: #888; margin-top: 20px;\">\ud83d\udce2 <strong>Aviso Legal:<\/strong> O site ismaelcolosi.com.br atua apenas como um canal de divulga\u00e7\u00e3o de oportunidades de emprego e n\u00e3o se responsabiliza pelo processo seletivo, contrata\u00e7\u00e3o ou qualquer outra etapa relacionada \u00e0s vagas publicadas. Todas as informa\u00e7\u00f5es s\u00e3o de responsabilidade dos anunciantes.<\/p>\n<p><strong>Palavras-chave:<\/strong> vaga analista de suporte, help, home office, Cappta, vaga remota, fintech, meios de pagamento, atendimento multicanal, ticket, chat, diagn\u00f3stico, causa raiz, orienta\u00e7\u00e3o ao usu\u00e1rio, SLA, Zendesk, Intercom, Jira Service Desk, SaaS, vale alimenta\u00e7\u00e3o R$ 1.100, Pluxee, Bradesco, aux\u00edlio home office, Wellhub, Gympass, Hospital Digital, aux\u00edlio creche, Open English, ESALq, Alura, plano de sa\u00fade pet<\/p>\n<\/div>\n<p><br \/>\n<script type=\"application\/ld+json\">\n{\n \"@context\": \"https:\/\/schema.org\",\n \"@type\": \"JobPosting\",\n \"title\": \"Analista de Suporte | Help - Home Office - Cappta\",\n \"description\": \"Vaga para Analista de Suporte | Help em Home Office na Cappta. Atua\u00e7\u00e3o na linha de frente do produto, diagnosticando problemas t\u00e9cnicos, orientando clientes com empatia e garantindo a resolu\u00e7\u00e3o de cada caso. Atendimento multicanal (ticket, chat e outros canais), diagn\u00f3stico de causa raiz, orienta\u00e7\u00e3o ao usu\u00e1rio, registro e follow-up, e escalonamento de casos complexos. Vaga 100% remota, para todo o Brasil, com jornada de 40 horas semanais. Requisitos: pensamento anal\u00edtico, organiza\u00e7\u00e3o para cumprir SLAs, boa comunica\u00e7\u00e3o escrita e verbal, foco na experi\u00eancia do cliente, proatividade, resili\u00eancia e interesse em aprender. Diferenciais: suporte em fintechs ou meios de pagamento, uso de Zendesk, Intercom ou Jira Service Desk e suporte a SaaS. 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